WooCommerce post-purchase polls

Pro-Only Feature: This tutorial utilizes the WooCommerce Integration extension, available exclusively with the Pro and Business plans on totalsuite.net.

WooCommerce, a versatile e-commerce platform, offers an array of tools for shop owners, from product catalog management to inventory control. While WooCommerce is ideal for a swift store launch, sustained growth requires understanding your customer base, meeting their expectations, and continuously refining your strategies.

Throughout your e-commerce journey, measurement is key. Surveys are invaluable tools in your marketing and growth toolkit, enabling you to gauge audience sentiment, assess process efficiency, and refine workflows.

WooCommerce Surveys

WooCommerce, while feature-rich, lacks built-in survey functionality. However, its extensibility paved the way for our tailored integration with TotalPoll.

This guide will walk you through creating a post-purchase survey using WooCommerce and TotalPoll. Discover how harnessing this survey can fine-tune your purchase workflow and elevate the overall buying experience.

1. Creating the Post-Purchase Survey

Step 1: Create Your Poll Question and Choices

Step 2: Incorporate Additional Questions

After setting up your questions and choices, introduce a comment field to gather customer feedback.

Step 3: Test it out

With your poll up and running, it's time to validate its functionality. In the next section, we'll bridge the connection to WooCommerce.

2. Integrating WooCommerce Post-Purchase Survey

The final stage beckons – integrating your post-purchase survey seamlessly into WooCommerce. TotalPoll offers an add-on that unlocks WooCommerce survey functionality, streamlining the integration process.

Step 1: Activate the “WooCommerce Integration” Extension

Before delving into WooCommerce settings, ensure the WooCommerce Survey integration is activated. Access it via TotalPoll > Extensions, as illustrated below.

Step 2: Configure WooCommerce to Display the Survey After Checkout

Navigate to WooCommerce settings and locate the Polls section. Here, you can configure the survey's behavior.

Step 3: Done! 😎 Time to Put It to the Test

That's it – straightforward, isn't it? Let's place an order to experience our post-purchase survey in action:

3. Analyzing Poll Results

Delve into the insights by navigating to TotalPoll > Insights and selecting the post-purchase poll:

For a detailed breakdown of each vote, head to TotalPoll > Logs:

Please Note: Ensure your poll is published to receive real-time insights from your surveys.