How can we help you?
What to include
Helpful information to include in your ticket.
The product(s) you are interested in.
A description of your need or use case.
Deadline for your inquiry, if applicable.
When did you first see the issue?
How often the issue occur?
Steps to reproduce the issue?
Has anything changed recently?
Response Time: Typical within the same day, please allow up to 48 hours.
Check the FAQ section for immediate answers to common questions.
We provide customization service to adjust or extend our products.
We have received your request. Our support team will get back to you within 24 hours.
Frequently Asked Questions
expand_more What happens in case I cancel my subscription?
When you cancel your subscription, you lose access to premium support and updates. However, you can still use downloaded products without renewing your subscription.
expand_more Can I use the products on multiple websites?
The pro plan is limited to 1 site, if you need to run the products on multiple websites, you'll need to upgrade to the business plan. The same applies on add-ons.
expand_more Can I buy a single product?
Yes, you can buy only one product like TotalPoll separately and also, you can upgrade later on to the all products plan.
expand_more What are the available payment gateways?
We offer a wide range of payment gateways including Credit Cards, Apple Pay, and PayPal.
expand_more Can I upgrade from pro license to pro subscription?
Of course, you can upgrade from pro license to pro subscription anytime, just let us know via the live chat.
expand_more In case I changed my mind, do you offer a refund?
Absolutely, in case you are not happy about your experience, you can request a refund within 30 days of your purchase.