TotalSurvey FAQs

Choosing a wordpress survey plugin

How can surveys, polls, and quizzes benefit my WordPress website?
Surveys, polls, and quizzes are powerful tools that unlock growth potential for your WordPress website. They provide valuable insights into audience preferences, behavior, and needs. Conducting regular surveys helps you make informed decisions about business strategy, improve user satisfaction and engagement, identify areas for improvement, measure brand awareness, and discover new growth opportunities.
What is the difference between a poll and a survey?
Polls include one question and are used for getting a quick answer to a question. They are often used for gathering opinions, feedback, running contests & competitions, and generating engagement. Surveys include multiple questions of different types and are often used to gather feedback and insights. If you're unsure whether to use a poll or a survey, feel free to contact our support team for assistance.

Introducing TotalSurvey

What is TotalSurvey and how does it work?
TotalSurvey is a powerful WordPress plugin designed to create and manage interactive surveys, polls, quizzes, and forms on your website. It provides an intuitive interface that allows you to effortlessly design engaging items and gather valuable insights from your audience.
How many surveys can I create with TotalSurvey?
You may create an unlimited number of surveys with TotalSurvey to gather feedback and insights on various topics.
How can I ensure high response rates for surveys with TotalSurvey?
To ensure high response rates, TotalSurvey provides features like mobile responsiveness, personalized survey invitations, and incentives to encourage customers to complete surveys.
How easy is it to create surveys, polls, quizzes, and tests with TotalSurvey?
Creating surveys, polls, quizzes, and tests with TotalSurvey is effortless. The plugin provides an intuitive,interactive, drag-and-drop editor, allowing you to design these interactive elements within seconds. It is user-friendly and does not require any technical expertise. Customize your surveys to match your brand and target audience easily.
How can TotalSurvey help me gain insightful data from my surveys?
TotalSurvey provides a comprehensive analytics dashboard for gaining deep insights from survey results. The plugin offers various analytics features, including data visualization and reporting tools. Analyze survey responses, track trends, and identify patterns to make data-driven decisions. Export survey results in various formats for further analysis flexibility.
How can TotalSurvey benefit my WordPress website as a survey plugin?

TotalSurvey, as a survey plugin for WordPress, offers several advantages for your website:

  • Enhanced User Experience: TotalSurvey's intuitive editor and responsive design ensure a seamless and engaging survey experience for your website visitors.
  • Data-Driven Decisions: The plugin's analytics dashboard provides valuable insights into survey results, enabling you to make informed decisions based on data.
  • Brand Alignment: TotalSurvey offers customization options, allowing you to match the appearance of your surveys with your brand, maintaining a cohesive user experience.
  • Integration and Embedding: The plugin supports various integration methods, making it easy to embed surveys into your WordPress website and collect valuable feedback.
  • Growth Potential: By leveraging surveys, you can gain insights into audience preferences, identify areas for improvement, and discover new opportunities for growth.
What makes TotalSurvey the best WordPress survey plugin for businesses?
TotalSurvey is considered the best WordPress survey plugin for businesses due to its exceptional features tailored for business needs. The plugin offers unlimited surveys and entries, customization options, seamless user experience, in-depth analytics, integration flexibility including APIs to run surveys in custom apps or as headless survey system, and advanced workflow capabilities. With TotalSurvey, businesses can gather valuable customer insights, enhance user engagement, make informed decisions, and drive growth.

Technical information

Is TotalSurvey a self-hosted plugin?
Yes, TotalSurvey is a self-hosted WordPress plugin designed for complete control and ownership over surveys and data.
What are the minimum requirements to run TotalSurvey?
To run TotalSurvey smoothly, you need a WordPress website running version 4.8 or higher, PHP 7.0+, and MySQL 5.7+ for optimal performance.
Are there any WordPress survey plugins that offer REST API integration for data exchange with other systems?
TotalSurvey supports REST API integration, enabling seamless data exchange with other systems. By utilizing TotalSurvey's REST API, businesses can integrate survey data with CRM systems, analytics platforms, custom built apps or other third-party applications. This integration allows for streamlined data management and analysis across multiple systems. So you can literally use TotalSurvey as a headless survey system as well.
Is TotalSurvey compatible with popular WordPress themes and plugins?
Yes, TotalSurvey is designed to be compatible with popular WordPress themes and plugins. It seamlessly integrates with your existing WordPress setup, allowing for a smooth and hassle-free experience.
How can a WordPress survey plugin be extended or customized using code for specific project requirements?
TotalSurvey allows customization and extension through code for specific project requirements. It provides developer-friendly APIs, hooks, and documentation, enabling web developers to extend and customize the plugin's functionality according to their project needs. This flexibility makes TotalSurvey suitable for projects with unique requirements.
Will I lose my survey data when upgrading to the PRO version of TotalSurvey?
No, your survey data remains intact during the upgrade process, ensuring seamless continuation of data collection and analysis.
Can I transfer surveys from one site to another using TotalSurvey?
Easily transfer surveys between WordPress sites by exporting surveys from the source site and importing them into the target site using TotalSurvey's export and import features.

Using TotalSurvey

What are the key features of TotalSurvey as a WordPress survey plugin?

TotalSurvey stands out as a WordPress survey plugin with the following key features:

  • User-Friendly Interface: TotalSurvey offers an intuitive and interactive editor, making it effortless to create surveys.
  • High Customization: You can customize surveys extensively, including design, branding, and question types, to match your preferences.
  • Responsive Design: Surveys created with TotalSurvey are optimized for touch and responsive design, ensuring a seamless user experience across all devices.
  • Analytics and Insights: TotalSurvey provides a rich analytics dashboard to analyze survey results, track trends, and make data-driven decisions.
  • Integration Options: TotalSurvey supports various integration methods, such as shortcodes and HTTP REST API, for seamless embedding into WordPress websites.
  • Supportive Customer Service: TotalSurvey has a proactive and friendly support team that is always ready to assist and provide guidance whenever needed.
Are there any user-friendly WordPress survey plugins available for non-technical users?
Absolutely! TotalSurvey is a user-friendly WordPress survey plugin designed to cater to non-technical users. Its intuitive interface, drag-and-drop survey builder, and pre-designed templates make it easy for anyone to create and manage surveys without requiring technical expertise.

TotalSurvey compatibility and security

Is TotalSurvey GDPR compliant and secure?
Yes, TotalSurvey is GDPR compliant and prioritizes data security. It follows industry best practices, including secure data transmission, encryption, and regular backups, to protect the data collected through surveys, polls, and quizzes. You can be confident in the security and privacy measures implemented by TotalSurvey.
What integration methods does TotalSurvey offer?
TotalSurvey provides effortless integration with your WordPress site using different methods. You can easily embed surveys into posts or pages using shortcodes, share survey links through email or social media, or utilize APIs for custom application integration. TotalSurvey is also compatible with popular WordPress plugins like WooCommerce, Yoast, and MyCred, enhancing your survey experience and extending functionality within your website ecosystem.
Does TotalSurvey integrate with e-commerce platforms to collect customer feedback on products?
Yes, TotalSurvey seamlessly integrates with e-commerce platforms, enabling businesses to gather valuable customer feedback after a purchase. By using TotalSurvey's shortcodes, you can easily embed surveys on product pages, collect reviews and ratings, and gain insights to enhance your products and improve the shopping experience.
Which WordPress survey plugins offer the best integration options with existing website themes?
When it comes to seamless integration with existing website themes, TotalSurvey stands out as one of the best WordPress survey plugins available. TotalSurvey provides a wide range of integration options, ensuring compatibility with various website themes and designs. Its flexible customization features allow webmasters to maintain consistent branding throughout their websites.

Features and functionality

Is TotalSurvey responsive?
Yes, all item formats (poll, quiz, survey & form) created with TotalSurvey are fully responsive and designed to optimally display on mobile, tablet, and desktop.
Can I create a multi-step survey with the free version of TotalSurvey?
Yes, even with the free version of TotalSurvey, you can create engaging multi-step surveys to improve the user experience and response rates.
Can TotalSurvey handle unlimited surveys and entries?
Yes, TotalSurvey has the capability to handle unlimited surveys and entries. Create as many surveys as needed and collect an unlimited number of entries from your audience. This scalability ensures gathering data and insights without restrictions, allowing extensive research and analysis.
Does TotalSurvey provide real-time reporting of survey responses?
Yes, TotalSurvey offers real-time reporting of survey responses. You can access up-to-date reports and insights as soon as respondents submit their answers, allowing you to monitor and analyze the data in real time.
Can I add multimedia elements to my surveys with TotalSurvey?
Yes, TotalSurvey allows you to enhance your surveys with multimedia elements. You can add images, videos, or audio files to make your surveys more engaging and interactive.
Does TotalSurvey provide advanced survey logic and branching capabilities?
Absolutely! TotalSurvey offers advanced survey logic and branching capabilities. You can create skip logic, display questions based on specific conditions, and tailor the survey flow to provide a personalized experience for respondents.
Can I restrict survey access to specific groups or individuals with TotalSurvey?
Yes, TotalSurvey provides options to restrict survey access. You can set up password protection or limit survey availability to specific groups or individuals, ensuring privacy and targeted data collection.
What pricing models and subscription options does TotalSurvey offer?
TotalSurvey offers a variety of pricing models and subscription options to meet different user needs. The available plans include the free, pro, and business plans, each tailored with specific features and usage limits. Users also have the option to choose unique product plans or grouped products, which provide access to other marketing WordPress plugins that complement TotalSurvey. These additional plugins include TotalPoll, TotalContest, TotalRating. By selecting the plan that suits their requirements, users can benefit from a comprehensive suite of tools for their survey and marketing needs.
Why should I purchase the TotalSurvey PRO package?
There are plenty of reasons to upgrade to the TotalSurvey PRO package. Firstly, it allows you to create advanced-level quizzes and surveys with additional add-ons and features. Moreover, the PRO package provides dedicated support and regular updates, ensuring that you have access to the latest enhancements and improvements. We value your feedback, so feel free to share your suggestions with us at any time.
How can I show the survey in a popup on my website ?

Yes. You may use the Popup Add-on in TotalSurvey PRO to display surveys in a popup, follow these steps:

  • Install and activate the Popup Add-on.
  • Create a survey in TotalSurvey.
  • Configure the Popup Add-on settings and define when does it show, where and how.
  • Save and publish your changes.
  • Your survey now will show in a popup!
Can I automate actions based on survey responses using the Workflows Add-on?

Yes, the Workflows Add-on in TotalSurvey allows you to automate actions based on survey responses.

Creating and managing surveys

How can I create a survey using the TotalSurvey WordPress plugin?
To conduct surveys with the TotalSurvey WordPress plugin, follow these steps:

  • Install and activate the TotalSurvey plugin on your WordPress website.
  • Access the TotalSurvey plugin within your WordPress dashboard.
  • Use the intuitive editor provided by TotalSurvey to create your survey questions.
  • Customize the design of your survey to align with your brand's style and preferences.
  • Publish the survey on your website or choose the specific pages or posts where you want it to appear.
  • Share the survey link with your audience or embed the survey directly on your website.
  • Collect and analyze responses through the TotalSurvey plugin's dashboard or export the data for further analysis.
How do I insert a survey into a post or page using TotalSurvey?
Insert surveys into posts or pages effortlessly by creating the survey in TotalSurvey, copying the shortcode provided, and adding it to the desired location on your website.
How can I display one question per page in TotalSurvey?
You may create a section per question in TotalSurvey, this is completely possible.
How can I access the summary report of my survey submissions in TotalSurvey?
To access the summary report of your survey submissions in TotalSurvey, follow these steps:

  • Go to your website's wp-admin dashboard.
  • Select TotalSurvey from the left-side menu.
  • Click on "Surveys" to view all the surveys you've created using TotalSurvey on your website.
  • Choose the specific survey for which you want to view the summary report.
  • In the upper menu, select "Browse" to view the entries or "Insights" to access the data analytics and summary report. (Make sure the insights addon is enabled)
How can I access survey statistics and analyze post-purchase survey data in TotalSurvey?

To access survey statistics and analyze post-purchase survey data in TotalSurvey, follow these steps:

  • Log in to your website's Dashboard.
  • Navigate to the TotalSurvey plugin interface by selecting it from the left-side menu.
  • Click on the "Surveys" option.
  • Look for the specific survey you want to analyze and click on it.
  • Within the survey details, you will find the "Insights" option in the upper menu. (Make sure the insights addon is enabled)
  • Click on "Insights" to access comprehensive insights, including the number of entries, users, and entries during a specific period of time.

By following these steps, you can easily access survey statistics and analyze post-purchase survey data in TotalSurvey, allowing you to gain valuable insights for your analysis.

Can I export survey data from TotalSurvey for analysis in external tools?
Yes, TotalSurvey provides export options that enable you to export survey data in formats like CSV, HTML or JSON. This allows you to easily import the data into external tools such as spreadsheets or data analysis software like Microsoft Excel for further analysis and reporting. With the ability to export survey data, you can gain deeper insights and leverage the power of external tools to analyze and interpret the data according to your specific needs.
Can I collect demographic information from survey respondents using TotalSurvey?
Absolutely! TotalSurvey allows you to collect demographic information from survey respondents. You can add custom fields or utilize built-in question types to gather data such as age, gender, location, or any other demographic details relevant to your survey.
Can I customize the appearance of my surveys in TotalSurvey to match my brand?
Absolutely! TotalSurvey provides extensive customization options, allowing you to tailor the appearance of your surveys to align with your brand. You can modify colors, typography, styles, and even add or remove graphic elements. This level of customization ensures a seamless integration with your website's design, providing a cohesive and branded user experience for your survey respondents.
Does TotalSurvey support multilingual surveys for global audience targeting?
Yes, TotalSurvey supports multilingual surveys, making it ideal for global audience targeting. With TotalSurvey, agencies and businesses can create surveys in multiple languages, cater to diverse audiences, and gather insights from a global customer base. This feature enhances inclusivity and improves response rates among different language speakers.
Can TotalSurvey generate real-time notifications for feedback received in surveys?
Yes, TotalSurvey offers real-time notifications for feedback received in surveys, ensuring prompt attention and timely response to customer concerns.
How does TotalSurvey handle scoring and grades in surveys?
TotalSurvey allows you to implement scoring logic per section and question. You can assign customizable grades with labels, colors, and ranges to evaluate responses. The plugin automatically calculates points based on answers and displays the grade and score within the entries list.
Can I hide the results of my quiz takers with TotalSurvey?
Absolutely! TotalSurvey allows you to hide the result of the user. To achieve this, go to the Results Settings tab of the given quiz, and  activate the Hide score option.
Can I customize the survey completion message or redirect users after completing a survey with TotalSurvey?
Yes, TotalSurvey provides options to customize the survey completion message or redirect users to a specific page after completing a survey. You can tailor the post-survey experience to meet your specific needs.

Various applications of TotalSurvey

How many types of questions are supported in TotalSurvey?
TotalSurvey supports a wide range of question types, including multiple-choice, rating scales, likert matrix style, and open-ended questions, ensuring diverse and specific feedback collection.
How can TotalSurvey help improve customer satisfaction through post-purchase surveys?
TotalSurvey enables you to gather feedback from customers through post-purchase surveys, helping you identify areas of improvement, address issues promptly, and enhance overall customer satisfaction.
Can TotalSurvey help identify opportunities for upselling or cross-selling based on post-purchase survey responses?
Absolutely! TotalSurvey's post-purchase surveys can provide valuable insights that help identify opportunities for upselling or cross-selling, enabling you to increase revenue and customer satisfaction.
Can TotalSurvey capture Net Promoter Score (NPS) data in post-purchase surveys?
Yes, TotalSurvey allows you to capture Net Promoter Score (NPS) data in post-purchase surveys, helping you assess customer loyalty and gauge overall satisfaction, you may utilize the popup add-on as well for easy NPS collection.
Can TotalSurvey be used for lead generation purposes?
Yes, TotalSurvey can be used for lead generation. By incorporating quizzes or surveys as interactive content, you can capture user information and generate leads, gaining valuable insights for targeted marketing efforts.
Can I create a personality quiz with TotalSurvey?
Absolutely! With TotalSurvey's PRO version, you can create a personality test on your WordPress website. Assign keywords to your answers (e.g., A, B, C, D) and create keyword-based result messages (e.g., A – Absolutely perfect! Keep it up, B – Nice shot! Keep it going, and so on). At the end of the test, each user will see the most fitting result text based on the majority of the chosen answers.
How can TotalSurvey help in identifying customer pain points and improving the overall customer experience through post-purchase surveys?
TotalSurvey helps identify customer pain points and improve the overall customer experience. Through post-purchase surveys, businesses can gather feedback, understand preferences, and address issues promptly. This enhances products, processes, and delivers a personalized customer experience.
What are the benefits of using TotalSurvey for post-purchase surveys and collecting testimonials?

TotalSurvey offers several benefits when it comes to post-purchase surveys. By using the plugin, you can gather valuable feedback from customers after their purchase, enabling you to assess their satisfaction, identify areas for improvement, and gain insights for future product development. This helps you understand customer needs and preferences, enhancing their overall shopping experience and fostering long-term customer loyalty.Additionally, TotalSurvey assists in collecting testimonials and reviews from customers. You can include open-ended questions in your post-purchase surveys, allowing customers to provide feedback in their own words. By encouraging customers to share their experiences, you can gather authentic testimonials and reviews that build social proof and enhance your brand's reputation. This feedback can be used to showcase customer satisfaction, attract new customers, and strengthen the trust and credibility of your brand in the market.

Is TotalSurvey suitable for businesses of all sizes?
Yes, TotalSurvey is designed to cater to the needs of both small businesses and large enterprises. It offers scalable features and capabilities that can be adapted to businesses of any size. Whether you're a solopreneur or part of a large organization, TotalSurvey provides the tools and functionalities to create and manage surveys effectively. You can access the basic functionalities for free, upgrade to the PRO version for advanced features and add-ons, or choose the business plan for unlimited site activations along with all the benefits of the PRO version.
How can a WordPress survey plugin be used to increase user interaction and website visitor retention?
With a WordPress survey plugin like TotalSurvey, webmasters can increase user interaction and website visitor retention. TotalSurvey offers engaging survey formats, interactive question types, and gamification elements, encouraging users to participate and spend more time on the website. This leads to improved user experience and higher visitor retention rates.
How can a WordPress survey plugin enhance marketing strategies and improve customer engagement?
A WordPress survey plugin like TotalSurvey can greatly enhance marketing strategies and improve customer engagement. By integrating surveys into marketing campaigns, marketers can gather valuable insights, understand customer needs, tailor their messaging, and enhance customer satisfaction. TotalSurvey offers seamless integration with marketing platforms, automation options, and interactive survey features.

Support and resources

Can I get support for the free version of TotalSurvey?
Yes, TotalSurvey offers support for both free and PRO versions, with access to community forums, knowledge bases, and resources to find answers to your questions.
Does TotalSurvey offer customer support and documentation resources?
Yes, TotalSurvey offers customer support and documentation resources to assist users. You can access comprehensive documentation and a user guide at website or plugin dashboard for assistance with installation, configuration, customization, and advanced functionalities. These resources, including knowledge bases and support channels, provide answers to your questions and guidance when needed.